Information we collect from you
We collect information from you when you register an account on our website and mobile device applications (collectively, “the Portal”) including your name, address, contact information, passwords and security data and payment information.
We collect personal information that you voluntarily provide to us when registering an account on the website or Apps, expressing an interest in obtaining information about us or our services, when participating in activities on the website or Apps such as creating an account, posting messages or reviews in our online forums or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the website or Apps, the choices you make and the products and features you use. The personal information we collect include the following:
Full Name, Date of Birth, Personal Health Identifier and Contact Data. We collect your first and last name, date of birth, personal health number, email address, mailing address, phone number, and other similar contact data.
Credentials. We collect account log-in information used for authentication and account access.
Health Information. We may collect an electronic copy of your laboratory requisition to validate your identity and to inform our laboratory technicians about the type of tests your physician has ordered. A physical copy of your laboratory requisition must also be provided at the start of your appointment.
Payment Data. We collect data necessary to process your payment if you purchase services, such as your payment instrument number and corresponding CVC code. All payment data is stored by our third-party payment processor “Stripe” and you should review its privacy policies to stay informed.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information we collect automatically on our Portal
Our Portal utilizes cookies and other technologies to function effectively. These technologies record information about your use of our Portal, including browser and device data, such as IP address, and usage data, such as time spent on the Portal, pages visited, and links clicked.
If you use our Apps, we may also collect the following information:
Cookies are small text files that are used to store and receive information on computers, phones and other devices. They help site providers understand how people use a site, remember a user’s login details and store site preferences.
First Party and Third Party Cookies.
There are two main types of cookies that can be set:
Opting-Out. You can opt out of cookies with the exception of those cookies that are necessary to provide you with our services. Your web browser may allow you to manage your cookie preferences, including to delete and disable TapLabs cookies. You can take a look at the help section of your web browser or follow the links below to understand your options. If you choose to disable cookies, some features of our Portal may not operate as intended.
How we use your information
We use your personal data to provide and support TapLabs products and services, to comply with our financial and other legal obligations, and to pursue our legitimate business interests.
We use the information we collect or receive:
How we protect and store your information
We keep your profile information for as long as you maintain an account. We retain transactional information such as appointments and payments for at least five years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as requested.
We have implemented reasonable and appropriate technical and organizational security measures designed to safeguard your personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your personal information. Any transmission of personal information is at your own risk.
Your Privacy Rights
You may review, change, or terminate your account at any time by logging into your account settings and updating your user account, or emailing TapLabs requesting that your account be terminated. Upon receiving your request to terminate your account, we will deactivate your account and information from our databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions and/or comply with legal requirements.
Opting out of email marketing. You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us directly. You will then be removed from the marketing email list- however, we will still need to send you service-related emails that are necessary for the administration and use of your account.